Last updated: 2 June 2026

Welcome to Jathan Properties Ltd. These Terms of Service explain the rules and conditions that apply when you use our website, make an enquiry, request a booking, make a payment, or stay in accommodation provided or managed by Jathan Properties Ltd.

Please read these Terms carefully before using our website or making a booking. By using our website, submitting an enquiry, making a booking, or using our services, you agree to these Terms.

1. About Us

This website is operated by Jathan Properties Ltd.

Business name: Jathan Properties Ltd
Website: https://jathanproperties.com/
Main website: https://jathanproperties.com/
Email: [email protected]
Phone: +44 7405 806883
Address: 6060 Knights Court, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7WY, United Kingdom

In these Terms, “we”, “us”, and “our” refer to Jathan Properties Ltd. “You” and “your” refer to the person using our website, making a booking, or staying at one of our properties.

2. Our Services

Jathan Properties Ltd provides short-stay accommodation, serviced accommodation, and related property services.

Our website may allow you to:

  • View available accommodation
  • Make booking enquiries
  • Request a short or long stay
  • Contact us about accommodation
  • Make online payments
  • Receive booking confirmations and service updates

Availability, pricing, property details, and booking conditions may vary depending on the property, length of stay, booking dates, and guest requirements.

3. Website Use

You agree to use our website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Submit false, misleading, or inaccurate information
  • Interfere with the security or normal operation of the website
  • Copy or misuse our website content without permission
  • Use the website in a way that may damage our business, reputation, or services

We may restrict or refuse access to our website if we reasonably believe the website is being misused.

4. Booking Enquiries

Submitting a booking enquiry through our website does not automatically guarantee that a booking has been accepted.

A booking is only confirmed when:

  • We have accepted the booking;
  • Any required payment, deposit, or pre-authorisation has been successfully completed; and
  • We have issued a booking confirmation by email, message, or through our booking system.

We may refuse a booking where necessary, including where there is no availability, payment has failed, information provided is incomplete or inaccurate, or we reasonably believe the booking may breach our policies.

5. Guest Information

You agree to provide accurate and complete information when making an enquiry or booking.

We may request information such as:

  • Full name
  • Email address
  • Phone number
  • Number of guests
  • Arrival and departure dates
  • Reason for stay
  • Billing details
  • Identification or verification information, where required

You are responsible for ensuring that the information you provide is correct. We are not responsible for issues caused by incorrect or incomplete information provided by you.

6. Prices and Payments

Prices shown on our website or provided to you may depend on the property, dates, number of guests, length of stay, cleaning fees, service fees, taxes, or other applicable charges.

We aim to make prices clear before you complete a booking.

Payments may be processed securely through Stripe or another approved payment provider. We do not store your full card details on our website.

Your booking may require:

  • Full payment in advance;
  • A deposit;
  • A security deposit;
  • A pre-authorisation; or
  • Another payment arrangement agreed with us.

Your booking will not be treated as confirmed until the required payment has been received or authorised.

7. Security Deposits

Some bookings may require a refundable security deposit or card pre-authorisation.

A security deposit may be used to cover reasonable costs arising from:

  • Damage to the property or contents
  • Missing items
  • Extra cleaning beyond normal use
  • Unauthorised guests
  • Smoking where prohibited
  • Breach of house rules
  • Late check-out without agreement
  • Other losses caused by you or your guests

Where deductions are required, we will aim to act fairly and provide reasonable details of the issue. Any remaining balance will be returned in accordance with the payment provider’s processing times.

8. Cancellations and Refunds

Cancellation and refund terms may vary depending on the property, booking type, rate selected, length of stay, and any specific terms agreed at the time of booking.

The cancellation terms applicable to your booking should be made clear before or at the time your booking is confirmed.

Where a refund is due, it will usually be returned to the original payment method. Refund processing times may depend on your bank or payment provider.

We may be entitled to retain a reasonable amount where we have suffered a genuine loss because of your cancellation, such as costs already incurred or loss of income where the property cannot reasonably be rebooked.

If we need to cancel your booking due to circumstances within our control, we will contact you as soon as reasonably possible and may offer an alternative arrangement or refund, depending on the circumstances.

9. Changes to Bookings

If you wish to change your booking, including the dates, number of guests, or length of stay, you should contact us as soon as possible.

Changes are subject to:

  • Availability
  • Any price difference
  • Any applicable fees or charges
  • Our approval

We are not required to accept changes, but we will try to assist where reasonably possible.

10. Check-In and Check-Out

Check-in and check-out times will be provided in your booking confirmation or pre-arrival instructions.

You must follow all check-in and check-out instructions.

Late check-out or early check-in may only be allowed with our prior agreement. Additional charges may apply if you check out late without permission or if late check-out causes disruption to the next booking.

11. House Rules

You and your guests must follow the house rules for the property.

House rules may include rules about:

  • Maximum number of guests
  • Noise and quiet hours
  • Parties and events
  • Smoking
  • Pets
  • Parking
  • Waste disposal
  • Use of keys, access codes, or entry systems
  • Respecting neighbours and communal areas
  • Safety and security

Unless we have agreed otherwise in writing, parties, events, illegal activity, and unauthorised guests are not allowed.

We may end your stay early without refund if you or your guests seriously breach the house rules, cause damage, disturb neighbours, behave unlawfully, or create a safety risk.

12. Guest Responsibilities

You are responsible for:

  • Looking after the property during your stay
  • Keeping the property reasonably clean and tidy
  • Reporting damage or maintenance issues promptly
  • Ensuring all guests follow these Terms and the house rules
  • Locking doors and windows when leaving the property
  • Returning keys or access devices as instructed
  • Not causing nuisance, damage, or disturbance

You may be responsible for reasonable costs caused by you or your guests.

13. Property Descriptions and Availability

We aim to ensure that property descriptions, images, facilities, prices, and availability are accurate and up to date.

However, minor differences may exist between photos and the actual property due to changes in décor, furniture, maintenance, lighting, or improvements.

We will not intentionally mislead customers. If a significant issue affects your booking, we will try to resolve it fairly and reasonably.

14. Maintenance and Access

We aim to keep our properties safe, clean, and suitable for guests.

If maintenance is required during your stay, you agree to inform us as soon as possible.

We may need to access the property during your stay for urgent repairs, inspections, safety reasons, legal compliance, or maintenance. Where possible, we will give reasonable notice before entering, except in emergencies.

15. Damage, Loss, and Personal Belongings

You must tell us as soon as possible if anything is damaged, broken, lost, or not working properly.

You are responsible for your personal belongings during your stay. We are not responsible for loss, theft, or damage to personal belongings unless caused by our negligence or breach of legal duty.

We recommend that guests have suitable travel or personal insurance where appropriate.

16. Behaviour and Safety

You must not use the property for any unlawful, unsafe, or inappropriate purpose.

You must not:

  • Use the property for criminal activity
  • Cause nuisance or disturbance
  • Tamper with smoke alarms, security equipment, or safety devices
  • Bring dangerous substances or weapons into the property
  • Exceed the agreed number of guests
  • Sublet, transfer, or resell your booking
  • Use the property for parties or events without written permission

If we reasonably believe there is a serious safety, legal, or security issue, we may contact the relevant authorities and may end the booking.

17. Complaints and Problems During Your Stay

If there is a problem during your stay, please contact us as soon as possible so we have a chance to investigate and put things right.

You can contact us by:

Email: [email protected]
Phone: +44 7405 806883

We aim to deal with complaints fairly and within a reasonable time.

18. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your legal rights.

Subject to the above, we are not responsible for:

  • Losses that were not reasonably foreseeable
  • Losses caused by your breach of these Terms
  • Losses caused by events outside our reasonable control
  • Business losses, where you are booking as a consumer
  • Issues caused by third-party services outside our control

Nothing in these Terms affects your statutory rights.

19. Events Outside Our Control

We are not responsible for failure or delay caused by events outside our reasonable control.

This may include:

  • Severe weather
  • Fire, flood, or utility failure
  • Government restrictions
  • Transport disruption
  • Emergency repairs
  • Strikes or industrial action
  • Illness, epidemic, or public health emergency
  • Acts or omissions of third parties outside our control

Where such an event affects your booking, we will contact you as soon as reasonably possible and try to find a fair solution.

20. Privacy and Personal Data

We use personal information in accordance with our Privacy Policy.

You can view our Privacy Policy at:

https://jathanproperties.com/privacy-policy/

By using our website or services, you acknowledge that your personal information will be handled as described in our Privacy Policy.

21. Website Content and Intellectual Property

All website content, including text, images, design, branding, layout, and other materials, belongs to Jathan Properties Ltd or is used with permission.

You may view and use the website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, or reuse our content without our written permission, except where allowed by law.

22. Third-Party Links and Services

Our website may contain links to third-party websites or services, including payment processors, maps, booking tools, or external platforms.

We are not responsible for third-party websites, services, content, privacy practices, or terms. You should review the relevant third-party terms before using their services.

23. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on this page with the updated date. If changes are important and affect an existing confirmed booking, we will aim to notify you where reasonably possible.

24. Governing Law

These Terms are governed by the laws of England and Wales.

If a dispute arises, the courts of England and Wales will have jurisdiction, unless consumer law gives you the right to bring a claim in another UK jurisdiction.

25. Contact Us

If you have any questions about these Terms, please contact us:

Jathan Properties Ltd
6060 Knights Court,
Solihull Parkway,
Birmingham Business Park,
Birmingham, B37 7WY,
United Kingdom

Email: [email protected]
Phone: +44 7405 806883