Privacy Policy

Last updated: 2 June 2026

Jathan Properties Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make an enquiry, request a booking, communicate with us, or use our short-stay accommodation services.

This Privacy Policy applies to:

Website: https://jathanproperties.com/
Main website: https://jathanproperties.com/
Business name: Jathan Properties Ltd
Email: [email protected]
Phone: +44 7405 806883
Address: 6060 Knights Court, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7WY, United Kingdom

For the purposes of UK data protection law, Jathan Properties Ltd is the data controller responsible for the personal information we collect and use.

1. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

When you contact us, submit a form, make a booking enquiry, or request accommodation, we may collect:

  • Full name

  • Email address

  • Phone number

  • Address or location details

  • Booking dates

  • Number of guests

  • Property or accommodation preferences

  • Special requests or notes you provide

  • Messages you send to us

  • Payment and billing-related information

  • Identification or verification information, where required for booking, safety, fraud prevention, or legal reasons

Information collected through payments

If you make a payment through our website, payment processing may be handled securely by Stripe or another approved payment provider. We do not store your full card details on our website.

Payment providers may process:

  • Name

  • Email address

  • Billing details

  • Payment amount

  • Transaction reference

  • Card or payment method details, handled securely by the payment provider

Information collected automatically

When you visit our website, some information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Date and time of visit

  • Referring website

  • Cookie and analytics information

This helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to enquiries

  • To process booking requests

  • To manage reservations and accommodation arrangements

  • To confirm payments

  • To communicate with you before, during, and after your stay

  • To provide customer support

  • To send booking confirmations, updates, and important service messages

  • To manage refunds, cancellations, or disputes

  • To improve our website and services

  • To protect our business against fraud, misuse, or unauthorised activity

  • To comply with legal, accounting, tax, and regulatory obligations

3. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the situation, we may rely on the following lawful bases:

Contract

We use your information where it is necessary to provide accommodation services, process bookings, manage payments, and communicate with you about your booking.

Legitimate interests

We may use your information for our legitimate business interests, such as responding to enquiries, improving our services, preventing fraud, managing customer relationships, and keeping records.

Legal obligation

We may process and keep certain information where required by law, including tax, accounting, fraud prevention, or regulatory obligations.

Consent

Where we rely on your consent, such as for certain marketing communications or optional cookies, you can withdraw your consent at any time.

4. Payments and Stripe

We may use Stripe to process online payments securely. When you make a payment, your payment information is processed by Stripe in accordance with its own privacy and security practices.

Jathan Properties Ltd does not store your full card number or full payment card details on our website.

We may receive limited payment-related information from Stripe, such as payment status, transaction ID, payment amount, customer name, email address, and billing details, so that we can confirm and manage your booking.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, improve user experience, understand website performance, and support security.

Cookies may be used for:

  • Website functionality

  • Remembering preferences

  • Security and fraud prevention

  • Analytics and performance monitoring

  • Booking and payment functionality

You can usually control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

6. Who We Share Your Information With

We do not sell your personal information.

We may share your information where necessary with trusted third parties, including:

  • Payment processors, such as Stripe

  • Website hosting providers

  • Email and communication service providers

  • Booking or property management systems

  • Professional advisers, such as accountants or legal advisers

  • Service providers who help us operate our business

  • Law enforcement, regulators, or public authorities where required by law

We only share information where it is necessary and appropriate.

7. International Transfers

Some service providers we use may process data outside the United Kingdom. Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal information in line with applicable data protection laws.

8. How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purpose it was collected.

In general:

  • Enquiry information may be kept for a reasonable period so we can respond and manage follow-up communication.

  • Booking and customer records may be kept for as long as needed to manage your booking and customer relationship.

  • Payment, tax, accounting, and business records may be kept for up to 6 years where required for legal, tax, or accounting purposes.

  • Website analytics information may be kept for a shorter period depending on the analytics tools used.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

9. How We Protect Your Information

We take appropriate steps to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These steps may include:

  • Secure website technology

  • Secure payment processing

  • Limited access to personal information

  • Password-protected systems

  • Regular review of website and business processes

  • Use of trusted service providers

However, no website or online transmission is completely secure. You should take care when sending personal information online.

10. Your Data Protection Rights

Under UK data protection law, you have rights over your personal information. These may include:

  • The right to access the personal information we hold about you

  • The right to ask us to correct inaccurate information

  • The right to ask us to delete your information in certain circumstances

  • The right to ask us to restrict how we use your information

  • The right to object to certain uses of your information

  • The right to withdraw consent, where we rely on consent

  • The right to data portability in certain circumstances

  • The right to complain to the Information Commissioner’s Office

To make a request about your personal information, contact us using:

Email: [email protected]

We may need to verify your identity before responding to your request.

11. Marketing Communications

We may contact you with service-related messages about your enquiry, booking, payment, or stay.

We will only send marketing communications where we have a lawful basis to do so. Where required, we will ask for your consent. You can opt out of marketing communications at any time by contacting us.

12. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content, or security of external websites. You should read the privacy policy of any external website you visit.

13. Children’s Privacy

Our services are intended for adults making accommodation enquiries or bookings. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Jathan Properties Ltd
6060 Knights Court,
Solihull Parkway,
Birmingham Business Park,
Birmingham, B37 7WY,
United Kingdom

Email: [email protected]
Phone: +44 7405 806883